Business Details

Name of establishmentBeauty Central UK Ltd
Address51A Cross Street, Abergavenny NP7 5EU
Telephone number01873 268 677
Emailinfo@beautycentralclinic.co.uk

Aims and objectives of the establishment

Beauty Central UK aim strive to provide a high classed quality beauty service that is respectful to its clients, using the purest and best available products available that are fit for purpose and able to achieve a high standard of results ensuring customer satisfaction whilst delivering its services within a warm, friendly, professional, and relaxed environment.

As a staff team we are committed to continued professional development and work closely with outside agencies to identify, lead and deliver innovating treatments to ensure client satisfaction, business growth and development at all times.


Registered Manager Details

NameSophia Afsar
Address51A Cross Street, Abergavenny NP7 5EU
Telephone number07961 600 787
Emailinfo@beautycentralclinic.co.uk
Relevant qualificationsNVQ LEVEL 4
Relevant experienceMicro blading
IPL Training with Ellipse of London
Covering the following:
• Skin Rejuvenation
• Unisex Hair Reduction
• Acne/Facial Thread Veins Treatments

Staff Details

NamePositionRelevant Qualifications
Sophia AfsarManger/OwnerNVQ Level 4 / IPL Training
Charlotte EvansBeauty TherapistNVQ Level 3

Staff Responsibilities

NameResponsibilities
Sophia AfsarResponsible for the day to day running of the business covering:
• Client consultation
• Delivering treatments to clients including IPL
• Client and staff welfare
• Complaints
• Business management
• Health and safety and infection control.
Melisa CorronDelivering treatments to clients, health and safety, infection control.
Charlotte EvansDelivering treatments to clients, health and safety, infection control.

Service/Treatments/Facilities

Beauty Central UK Ltd provide a range of treatments to Clients aged over 18 including:
• Aesthetic Treatments covering:
• Fat Freezing
• Mesotherapy
• Cavi Lipo Treatments
• Dermarollor Pen Treatments

Clinical Treatments Covering:
• Facials
• Massages
• Epilation

IPL Treatments Using the Ellipse SPT Plus Distributed by Ellipse of London
Covering:
• Hair Reduction
• Skin Rejuvenation
• Acne and Thread Vein Treatments


Patients Views

At Beauty Central UK client feedback is both welcomed and valued through our web site and social media pages and not only acts as a way no to pass compliments/ complaints but gives us valued feedback on the services we provide and an insight into client experience, we invite service users to leave feedback via our website and through our consultation/ follow up process we actively seek the views of our clients and record our findings.


Business Hours

Monday            Closed
Tuesday            Closed
Wednesday       10am-6pm
Thursday           10am-8pm
Friday                10am-6pm
Saturday           10am-5pm
Sunday              Closed
Outside of the hours we can be contacted via email


Arrangements for dealing with complaints

At Beauty Central Limited we are committed to providing a high-quality service to all who receive our treatments but we acknowledge and are excepting of the fact that despite our staff’s best efforts, clients may occasionally not be completely satisfied with the service we offer and ultimately respect the clients right to complain, therefore all clients our advised of our complaints policy as part of their initial consultation and in event of them raising a concern/complaint they will be issued with a full copy of our complaints procedure giving them details of who and were to contact to raise a complaint and the response they can expect to receive.

Additionally you may also make a complaint Via Health Care Inspectorate Wales.

Health Care Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Email: hiw@gov.uk
Tel: 0300 062 8163